Contact information

Contact Policy

At Novaa Living, we value open communication and are always here to assist you with any questions about our furniture, orders, or services. Whether you need support with an existing order, want to learn more about our handcrafted pieces, or simply wish to connect, our team is happy to help.

1. How to Reach Us

2. Response Time

  • We aim to respond to all inquiries within 24–48 business hours.

  • For urgent concerns regarding orders in transit or damages upon delivery, please include your order number and photographs so we can assist you faster.

3. Feedback and Suggestions

As architects and designers, we deeply value feedback from our customers. Your thoughts help us refine our craft and create furniture that resonates with the way you live.

4. Visiting Us

If you would like to explore our pieces in person or discuss a custom requirement, please reach out via email to schedule an appointment.

5. Commitment

Our team is committed to ensuring that your experience with Novaa Living is seamless, transparent, and personal. Every inquiry is treated with care, just as every product we create is crafted with attention to detail.